All individuals who want to use the OBG Electronic Filing must have an OBG user account (Username). When a user logs in, they are accessing OBG services on behalf of the business that created their Username. Transactions and services available to the user are subject to the user's access level as defined by the business's OBG Administrator.
Users can not use a Username created under one business to access OBG transactions and services on behalf of any other business, unless specific steps have been completed to enable the user to do so (see Service Provider/Representative Sign-Ons for more information).
Forgotten Usernames and/or Passwords can be recovered or reset by users automatically using OBG's self-help tools. Administrators can also assist users with a forgotten Username or reset the user's password (see Creating and Managing Users).
Please note that the self-help tools utilize email to deliver information or notice of resets to users. This requires that users have valid email addresses on file as part of their user information.
If a user does not receive email after attempting to use the tools, the user should first check to see if the email from OBG was captured by spam or junk mail filters. If there is still no email, the user should contact their OBG Administrator for additional assistance. Once access has been restored, the user will need to review the email address in their user profile to insure it is correct.
For more information, see Reviewing/Editing Your Own User Profile.