OBG Electronic Filing
Help/FAQs

Managing Your OBG Account

Your User Profile

Found in the Administration section of OBG Electronic Filing, your User Profile contains:

  • Contact Information
    Keep your contact information up-to-date, so that you can easily obtain a forgotten username or reset a forgotten password.
  • Access Level
    Only an Administrator can change access levels, so consult yours if you require a higher level of access. If you do not have access to a function on OBG, it will be grayed-out.
  • User Preferences
    Define up to eight "Favorite" transactions to display at the top of your home page (above the "Start a Service or Transaction" section).

Change username

The only way to change a username is for your OBG Administrator to deactivate your account and create a new OBG account with a new username.

Change password

You can change your password by clicking the "Edit" button at the bottom of the User Profile page.

Passwords are case-sensitive and must contain at least eight characters including all of the following:

  • at least one letter (A-Z or a-z)
  • at least one number (0-9)
  • at least one special character (~!@#$%^&*-)

Your password should be changed every six months. When changing a password, you may not reuse any password previously used within the last 10 passwords.

Expired password
If your password has expired, go to the Forgot your username or password? page to reset your password.

Forgotten username or password

If you've forgotten your username or password, you can request to have them sent to you on our Forgot your username or password? page.

OBG will send the new password to the email address in your User Profile.

If you can't find the email:

  • Check your spam or junk mail folders.
  • If you no longer have access to the email address listed in your User Profile, contact your OBG Administrator for help. Administrators can recover your username and reset your password.

Tutorial: Reset your OBG Password