Ohio Business Gateway

Managing Your Gateway Account

Your User Profile

Found in the Administration section of the Gateway, your User Profile contains:

  • Contact Information
    Keep your contact information up-to-date, so that you can retrieve a forgotten username or perform password resets without calling the Help Desk.
  • Access Level
    Only a Company Administrator can change access levels, so consult yours if you need a higher level. If you do not have access to a function on the Gateway, it will be grayed-out.
  • User Preferences
    You can define up to eight "Favorite" transactions to display on your home page.

Change username

The only way to change a username is for your Company Administrator to deactivate your account and create a new account with a new username.

Change password

Once successfully logged into your Gateway account, you can change your password through the Administration tab by scrolling to the bottom to find the "My Information" section and clicking the "Edit" button. You will then select "Change Password" on the following page and will enter your current password and desired new password.

Passwords are case-sensitive and must contain at least eight characters including all of the following:

  • at least one letter (A-Z or a-z)
  • at least one number (0-9)
  • at least one special character (~!@#$%^&*-)

When changing a password, you may not reuse any password previously used within the last 10 passwords.

Expired password
Upon login, you will be prompted to change your password by providing your existing password and desired new password. Once you have successfully changed your password you will need to log in using your username and new password.

If your password has expired and you no longer remember it, refer to "Forgotten username or password" below for instructions.

Forgotten username or password

Forgotten username
If you've forgotten your username, you can request to have it emailed to you by clicking Forgot your username or password? on the Gateway login page.

Forgotten password
Due to recent enhancements as part of the Gateway Modernization Project, if you have not logged into your account since November 19, 2015 and have forgotten your password, then you will need to call the Gateway Help Desk for password reset assistance at 866-OHIO-GOV (866-644-6468).

If you have successfully logged on since November 19, 2015, you have completed your Gateway profile and will be able to reset your password by correctly answering your security questions through the self-serve password reset function. Simply select the Forgot your username or password? link on the login page and then select Password. After entering your username, you will be asked to provide the answer to your security question. Once correctly answering any of your three security questions, you will be granted access to self-reset your password.

For password reset and account security questions, view the User Account Update Guide