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THE GATEWAY GAZETTE
News from the Ohio Business Gateway Modernization Project
November 2017
In This Issue: 
::  What Is the Gateway Modernization Project?
::  When Will the Gateway Change?
::  What Will the Modernized Gateway Look Like?
::  What Improvements Are Coming to the Modernized Gateway?
Welcome!
 
Welcome to the The Gateway Gazettea short peroidic update on the progress of the Ohio Business Gateway Modernization Project.

We hope that you will find the information contained in The Gateway Gazette useful as we get closer to the State of Ohio launching a new, modernized Ohio Business Gateway.
WHAT IS THE GATEWAY MODERNIZATION PROJECT?
The Gateway Modernization Project is an effort undertaken by the State of Ohio and spearheaded by Lt. Governor Mary Taylor to transform the current Gateway into a more user-friendlyreliable and secure portal that provides Ohio businesses with online access to business-related services provided by the State.
WHEN WILL THE GATEWAY CHANGE?
Phase I of the Gateway Modernization Project is focused on designing and building an improved user experience and simplifying transaction flows in the Gateway.

Phase 1 go-live will be Spring 2018. This timeline will ensure thorough testing of the system, allow us to incorporate the feedback we’ve received from business users, avoid high-volume filing periods, and put the project in the best position to deliver a user experience that meets the needs of Ohio’s businesses.

As a part of the Modernization Project, you will experience these improvements from the time you visit business.ohio.gov or the Gateway login page. Scroll down for more information on what you can expect to experience in the modernized Gateway. 
 
WHAT WILL MODERNIZED GATEWAY LOOK LIKE?
Great progress is being made with the Gateway Modernization Project, and we want to show you what we have accomplished so far.
 
The video above provides a preview of the new look and feel of the transaction flows within the modernized Gateway, as well as the enhanced help and case management functionality.
 
We hope that you are as excited about the Gateway Modernization Project’s progress as we are, and are looking forward to keeping you updated as we move toward go-live.
WHAT IMPROVEMENTS ARE COMING TO THE MODERNIZED GATEWAY?
The Gateway Modernization Project is not only focused on transforming the way transactions are completed in the Ohio Business Gateway, but also implementing new features and functional enhancements to improve the Gateway’s user experience, reliability and efficiency. Below, you will find a list and short description of the major improvements coming with the modernized Gateway.
 
Additional Avenues for Help


One of the features that business users have identified as a challenge in the current system is the Gateway’s help and case management functionality. As a result, the modernized Gateway features an entirely new online help and case management system that will make finding and requesting help on the Gateway faster and more intuitive. Users will now be able to request help on the Gateway 24/7 and will be automatically presented with help articles and content related to the area of the Gateway they are in or to the specific transaction they are processing.

 

Simplified Filing Process

The modernized Gateway features an updated filing process that eliminates the “check out” step for transactions that do not require payment prior to filing. This simplification reduces the number of steps required to file some transactions, saves users time and provides clarity around the filing status of these transactions.


Streamlined Process for Establishing a Service Provider/Client Relationship

Service Provider users often need access to more than one business account on the Gateway, and the process for requesting and granting access to different accounts is simplified in the modernized system. In the modernized Gateway, Service Provider users will be able to search for a business account and request access to it all using a link on their Business Dashboard. Their clients will get a notification, and can grant or deny the request to access their account within a tab on the Gateway. This new process reduces the number of steps in the process and will make establishing a service provider/client relationship much easier.

Increased Speed & Reliability
During Phase II of the Modernization Project, back-end system improvements to make the Gateway more responsive and reliable during peak usage times will be implemented. Migrating the Gateway to a new Salesforce platform will also make it much easier and faster to add new state agencies and transactions to the Gateway in the future.

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